Customer Complaint Procedure
We value the opinions of our customers and clients and are committed to providing a professional service at all times. If something does not go as well as expected we want to hear about it. In line with PRS Code of Practice our complaint handling procedure is outlined below:
Step 1: In the first instance you should write to the Manager of the office at info@rentaroomlondon.co.uk, giving full details of your complaint. Once your complaint has been received, we will acknowledge receipt within 3 working days. An investigation will then be undertaken and you will receive a response to your complaint within 15 working days.
Step 2: If you remain dissatisfied with our company's final viewpoint you can then refer your case to PRS for their independent review. Details of their complaints procedure can be found at https://www.theprs.co.uk/.
You have 12 months from the date of our company final viewpoint to refer the matter to The Property Redress Scheme.
Contact: info@rentaroomlondon.co.uk
Rentaroomlondon
office: 118 Cricklewood Broadway, NW2 3EJ